When you order from the Website, you represent and warrant that you are aware of and understand the following terms:
- The Website is a resale marketplace.
- Tickets are priced by individual sellers based on their assessment of a number of factors including customer demand. This means tickets sold through the Website may be priced above or below face value.
- When you place an order on the website, your order is not complete until you receive confirmation of the order.
- Once you place an order on the Website, the order cannot be terminated. There are no cancellations, returns, or exchanges.
- Your ticket is backed by a 100% buyer guarantee, which is defined below.
- If an event is postponed or rescheduled, your order will not qualify for a refund and your tickets will be valid for the rescheduled date.
- Your order may be fulfilled with comparable or upgraded tickets.
The Website licenses a platform that provides inventory. The platform is provided by a service provider (“Provider”). Provider also provides additional services, including (i) processing orders, (ii) verifying order details and confirming validity of payment information, (iii) charging your credit or debit card, and (iv) coordinating the delivery of purchased tickets. Provider does not design or market the Website and its sole relationship with the Website is that of independent contractor. The Website and Provider shall collectively be known as “We” within these Terms.
We are not the official box office, nor affiliated in any way with any venue, promoter, team, league or organizing group. We are not associated with any official organizer of the events for which tickets are listed. Rather, the Website is an independent marketplace for the sale of event tickets on the secondary market and Provider is the platform and service provider related to secondary marketplace sales.
We accept orders through the Website or via phone. In order to submit an order, you will need to provide information, which may include, but is not limited to, your name, address, email, phone number, and credit card information. When you give the requested information and submit an order, you have made a non-revocable offer to purchase the tickets you have chosen. You will receive an email confirming the submission of an order. The placing of an order creates a hold on your credit or debit card for the funds required to place the order. However, none of these actions complete the sale. A sale is not complete until the seller accepts the order; if the seller accepts the order, you will receive confirmation that the order has been accepted and your credit or debit card will be charged. This charge is the total order value you agreed upon and includes service fees and a delivery fee. The price you agreed upon may be above face value. Service fees and delivery fees cover the costs of company operations, including the 100% money back guarantee, the safe and secure checkout, customer service, and the delivery of the tickets.
There are a large number of listings on the Website and we are not responsible for ensuring every listing is accurate and correct. Descriptions and pricing of similar or equal tickets may vary. It is your responsibility to verify any possible inconsistency or discrepancy in the ticket location, description and/or price before the order is placed. Additionally, neither the Website nor any service providers are responsible for typographical errors within the inventory listed for sale. If you have questions about a listing, please call 888-729-4718. In the event an error is found when processing your order, you will be notified of the error and provided with available options, including the option of cancelling your order.
You understand and agree that your tickets may be replaced with comparable or upgraded tickets, which shall be considered a fulfillment of the agreement created by the purchase of the tickets. Definitions of "comparable" and "upgraded" are made at the reasonable discretion of Provider. Should we fail to deliver any confirmed ticket purchase, our sole obligation or liability shall be limited, unless otherwise required by law, to the return of any payment made by you in relation to the undelivered ticket(s).
We reserve the right to cancel and refund your order at any time for any reason.
You grant Provider permission to charge your credit or debit card for the purchase of tickets. You may use Visa, Mastercard, Discovery, American Express, PayPal, or Apple Pay.
Delivery and Tickets:
Generally, the manner in which tickets are to be delivered is designated in the ticket listings. If your tickets are being delivered via special delivery, you will generally receive an email with additional information. You may need identification with a photograph to pick up the tickets. For listings with no designated delivery method, tickets will typically be shipped via our preferred carrier, UPS. Choosing tickets that are being delivered by UPS or Special Delivery does not guarantee that you will receive hard stock tickets.
Regardless of delivery type, tickets may not ship out immediately upon the confirmation of the order. In all cases, we reserve the right to deliver tickets for any order as late as one (1) hour prior to the event. Valid delivery services on the day of the event may include, at our sole discretion, Will Call at the venue box office, email (when applicable), courier, or pick up at a location outside the venue designated by Provider. Delivery designations such as "e-Tickets" or "Instant Download" do not guarantee delivery any sooner than the day of the event.
Typically, tickets will be delivered in the manner designated. However, in some cases, delivery may vary, which may first require additional verification or be subject to delays on behalf of the seller.
You are responsible for confirming that the proper tickets were delivered to you. If your tickets were inconsistent with your order, you must notify us within forty-eight (48) hours of delivery. We shall not be held liable for inaccurate tickets if we are notified more than 48 hours after delivery.
It is your responsibility to contact us if you do not receive tickets within 48 hours of the event. Failure to do so may disqualify you from receiving a refund for any ticket you claim was not delivered, unless failure to receive notice is waived by us in our sole discretion.
Please keep your tickets in a safe place. We are not responsible for lost, stolen, damaged or destroyed tickets and are under no obligation, and, in many instances, are not able, to replace the tickets. Please note that direct sunlight or heat can damage certain types of tickets.
If you would like us to submit a request to the seller for a re-issue of tickets, the reissue fee is 15% of the order total (maximum of $200.00). If the seller is unable to receive the re-issue of the tickets, you will be refunded the reissue fee.
Your event date, time, venue, and subject matter may change. You are responsible for monitoring the event and ensuring you have the current accurate details. In the event that your event details changes, we shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
In certain instances, a venue, promoter, or other entity putting on the event will require a ticket holder to relocate his or her seat or otherwise change the seating configuration in a manner beyond our control. We shall not be held responsible for any such change and will not be obligated to provide a refund or any other compensation in the event such a change occurs.
All sales are final. Postponed or rescheduled events will not be refunded.
A full refund will be given if an event is cancelled. Provider, in its sole discretion, will determine when an event is cancelled.
In order to qualify for a refund for cancelled events, you must return your tickets; the returned tickets must be postmarked no more than five (5) business days after you receive notice that you are eligible for a refund. You will not be eligible for a refund if you do not return the tickets, except in our sole discretion.
100% Buyer Guarantee:
The 100% Buyer Guarantee means that your transaction will be safe and secure, the tickets shall be delivered prior to the event, the tickets shall be identical, comparable, or better than the tickets you ordered, and the tickets shall be valid and authentic. Your only recourse under the 100% Buyer Guarantee is the return of any payment made in relation to the tickets.
Denial of Entry:
If you are unable to enter an event using the ticket you purchased from us, you must immediately contact us at 888-729-4718 for assistance. If the problem is not resolved, it is your responsibility to obtain proof from the venue of denied entry. Upon receipt of valid proof that the tickets failed to provide you entry, or if we otherwise determine in our sole discretion that the ticket was invalid, your sole remedy will be to receive a full refund of the cost of the ticket including all fees and delivery charges.
You agree to abide by all rules and policies of the venue, promoter and anyone else responsible for putting on the event. Should you fail to abide by those rules and policies, you shall be subject to all applicable fines and legal or other expenses associated therewith. Further, should any violation result in the loss of the ticket seller's season ticket rights or right to use any other tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses and losses associated with said loss including, but not limited to, all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.
You may not use of the Website for any unlawful conduct. You must comply with all local, state, federal and international laws, ordinances and regulations. By using this Website, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. You agree not to use or permit anyone to use information provided through the Website for any unlawful or unauthorized purpose.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that we believe, in our sole discretion, may in any way violate any local, state, federal or international law.
You are responsible for any and all legal fees incurred by you, Website or Provider associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Website. In the event that you instigate a chargeback or dispute, we reserve the right to mitigate our damages by listing the tickets that are disputed for resale.
Investigations and Consequences:
A purchaser who is the subject of a complaint or whom we believe may have violated these Terms or applicable law will be subject to investigation by Provider. You agree to cooperate fully in such investigation including, but not limited to, providing any and all information demanded by Provider. If Provider finds, in its sole discretion, a user: (a) is unwilling to cooperate with any investigation; (b) has engaged in any illegal, unlawful or fraudulent conduct or otherwise violated these Terms or applicable law or has acted in concert with anyone so engaged; or (c) has provided information that Provider is unable to authenticate or verify, Provider may take any action it deems appropriate, including, but not limited to, canceling orders, issuing a warning, blocking your access to the Website, preventing you from finalizing pending transactions, or exercising any other remedy available to us (including civil, criminal or injunctive redress). You agree that monetary damages may not provide a sufficient remedy to us for violations of these Terms and may be difficult to ascertain or calculate and you consent to injunctive or other equitable relief for such violations.
Changes in Terms and Conditions:
We reserve the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision and additional information shall be posted here and shall automatically replace the terms and conditions and become binding on all users of this Website. Your continued use of the Website following our posting of revised terms and conditions constitute your acceptance of the revised agreement.
The Website and Provider’s platform, including all Website software, databases, trademarks, logos, service marks, proprietary information and materials (and any intellectual property and other rights relating thereto) ("Our Property") is owned or licensed by the Website and/or Provider and will remain the property of the same. You acknowledge and agree that you do not acquire any ownership or licensing rights by using the Website. You may not use any of our Property in connection with any product or service that is not offered by the Website or Provider in any manner that is likely to cause confusion with respect to Provider 's or the Website's business, or in any manner that disparages the Website or Provider. Nothing contained on the Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Our Property without the express written permission of the Website or Provider. The violation of applicable Intellectual Property Laws may give rise to civil and/or criminal penalties.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Website; (d) your address, telephone number and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: TicketSales.com, 3824 Cedar Springs Rd, #801-4866, Dallas, TX 75219.
No Warranty: THE WEBSITE, THE MATERIALS ON THE WEBSITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE WEBSITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE WEBSITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE WEBSITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE WEBSITE AND YOUR RELIANCE THEREON. WE ARE NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
Limitation of Liability: NEITHER PROVIDER NOR WEBSITE NOR ANY OTHER INDEMNIFIED PARTY ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS OR LOST PROFITS) UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO THE WEBSITE, THE MATERIALS ON THE WEBSITE OR ANY TICKET OR SERVICE OBTAINED THROUGH THE WEBSITE. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT NO INDEMNIFIED PARTY SHALL HAVE ANY LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER TO THE WEBSITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE WEBSITE, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF PROVIDER OR WEBSITE; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE WEBSITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS. YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE WEBSITE IS TO STOP USING THE WEBSITE. THE MAXIMUM LIABILITY OF WEBSITE, PROVIDER AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Indemnification: You agree to indemnify, defend and hold Website and Provider, and each of its parents, affiliates, licensors, suppliers, advertisers and sponsors, and their respective employees, consultants, agents and other representatives ("Indemnified Parties") harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees) and other expenses that arise directly or indirectly out of or from: (a) your breach of any of these Terms; (b) any allegation that any information you submit or transmit to the Website infringes or otherwise violates the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (c) any federal, state, or county tax obligation or amounts due or owing under any tax regulation, law, order or decree or any dispute concerning the tax status of us; (d) your acts or omissions in connection with your use of this website; and (e) any claim brought by a third-party (a "Third Party Claim") against any of the Indemnified Parties in respect of which recovery may be sought under clauses (a) through (d) above. These indemnification provisions shall survive any termination of this Agreement.
Arbitration and Dispute Resolution: You on the one hand and Website and Provider on the other hand, each agree that any and all disputes, controversies, or claims arising out of or relating to: (i) these Terms; (ii) your use of, or access to, this Website; (iii) Website’s and Provider 's services; or (iv) any tickets or other items sold or purchased through this Website shall be resolved exclusively through final and binding arbitration in Chicago, Illinois, rather than in court. SPECIFICALLY, YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. Customer satisfaction is our number one goal. To that end, Website and Provider are committed to resolving disputes with its customers in a fair and efficient manner. Prior to commencing any arbitration related to this Agreement, you agree that if you have a dispute with Website or Provider, you must first contact our Customer Service Department at 888-729-4718. If our Customer Service Department is unable to achieve a satisfactory resolution, then you must notify us in writing about your claim by sending the accompanying form by certified mail to: TicketSales.com, 3824 Cedar Springs Rd, #801-4866, Dallas, TX 75219. It is important that you provide as much information as possible. Our representative will respond within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree to begin arbitration by submitting a Demand for Arbitration to the American Arbitration Association ("AAA"). You further agree that exclusive jurisdiction for any such arbitration shall be Chicago, Illinois. The Demand for Arbitration and the AAA's rules are available at www.adr.org.
The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the interpretation, applicability, enforceability or formation of this Agreement, including, but not limited to, any claim that all or any part of this Agreement to arbitrate or the Terms is void or voidable. The arbitrator will decide the substance of all claims in accordance with the laws of the state of Illinois. The arbitrator's award will be final and binding, and judgment on the award rendered by the arbitrator may be entered in a court having jurisdiction thereof.
You can choose to reject this agreement to arbitrate. If you do not wish to be bound by this agreement to arbitrate, you must notify us in writing within thirty (30) days of the date that you first access this Website. Your written notification must include your name and address, as well as a clear statement that you do not wish to resolve disputes with the Website and/or Provider through arbitration. Written notification should be mailed by certified mail to: TicketSales.com, 3824 Cedar Springs Rd, #801-4866, Dallas, TX 75219.
YOU ON THE ONE HAND AND WEBSITE AND/OR PROVIDER ON THE OTHER HAND AGREE THAT EACH MAY ONLY BRING CLAIMS AGAINST THE OTHER ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING UNLESS BOTH YOU AND WEBSITE AND/OR PROVIDER (AS THE CASE MAY BE) ACKNOWLEDGE AND AGREE THAT THE WAIVER IS MATERIAL AND ESSENTIAL TO THE ARBITRATION OF ANY DISPUTES BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT TO ARBITRATE CLAIMS. IF THE WAIVER IS LIMITED, VOIDED OR FOUND UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING, SUBJECT TO THE RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF THE WAIVER. UNLESS YOU AND WEBSITE AND/OR PROVIDER AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIMS. ANY RELIEF AWARDED CANNOT AFFECT OTHER PROVIDER OR WEBSITE USERS.
Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, unless otherwise stated in this agreement to arbitrate. If the value of the relief sought is $10,000 or less, at your request, Website and/or Provider (whichever is the subject of the arbitration) will pay all filing, administrative and arbitrator fees associated with the arbitration. Any request for payment of fees by Website and/or Provider should be submitted by mail to the AAA along with the Demand for Arbitration. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous or brought for an improper purpose, you agree to reimburse Website or Provider, as the case may be, for all fees associated with the arbitration paid by Website or Provider.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, Provider, and the Website may elect to submit complaints against one another to the AAA, under its rules and procedures. Such Complaints shall be decided by an independent arbitrator in accordance with these Terms and you, Provider and the Website further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticket event held in Illinois.
Provider and the Website have the right, in our sole discretion, to modify, suspend or discontinue any part of this Website at any time, with or without notice.
Access to the Website:
We, in our sole discretion, with or without cause, and without prior notice, may terminate your access to the Website.
We shall not be deemed in default or otherwise liable under these Terms due to our inability to perform Our obligations by reason of any act of God, fire, earthquake, substantial snowstorm, flood, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, act of public enemy, embargo, war, any law ordinance or regulation, legal order (unless caused by our default hereunder), any failure or delay of any transportation, power, or communications system or any other similar cause not under our control.
You are responsible for paying any sales taxes that may be applicable.
These Terms, the use of the Website and Platform, and any sale of tickets hereunder will be governed by the state of Illinois, without reference to conflict of law principles.
This Agreement contains the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied.
No agency, partnership, joint venture or other relationship is intended or created by your use of the Website.
If any provision of these Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law.
The heading at the beginning of each paragraph is for reference purposes and no way defines the scope or extent of such paragraph.
This policy, updated December 27, 2019, describes the different privacy practices associated with collecting personal information through this Website. In this policy, "personal information" or “PI” means information that relates to, identifies, or could reasonably be linked to a particular consumer, such as your name, company name, address, telephone number, payment information, device or internet information, and email address.
When using the different features of the Website, you may be asked and required to provide PI. By providing PI, you expressly consent to the collection, use, disclosure, and retention of your PI as further described below in this policy. You should review this policy carefully. If you use the Website, you are agreeing to the privacy practices as outlined in this policy.
How much PI must I share on the Website?
The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.
When you access and browse the Website.
We keep track of, for example, pages you visit to help provide you with a more personalized shopping experience. This includes information regarding your electronic device and internet activity as well as geolocation. We may further make inferences about information you provide as described below and collect other information as needed for our services and for the purposes outlined in this policy. Sometimes, this information may be aggregated, meaning that it cannot be linked to a particular individual. For more information, see the below section about cookies. Please note that our Website is meant for adults, and we do not intend to collect information about children.
When you give PI to us through the Website.
We collect any PI that you give to us, such as when you provide us with your name or contact information, or if you give us other information through our Website.
When you provide PI to make purchases on the Website.
We collect PI when you make purchases, including your name, billing address and payment information (such as your credit card number, security code, and expiration date), and any other PI you voluntarily provide to us in order to process your order(s). In connection with your purchases and use of the Website, it may be necessary for us to collect your PI from third parties, such as when you or others contact a customer service agent about an issue.
When you publicize information.
While public information is not generally “PI,” we may also collect public information involving you. For example, if you post a favorable review about us, then we may further collect, use, and distribute that review as part of our marketing efforts.
When cookies track activity on the Website.
We use different types of cookies, including session cookies, for example, to make it easier for you to use our Website. If you want to remove cookies that remain on your hard drive, you can go to your browser’s help file. You can also contact us or review the information at various websites, such as https://www.allaboutcookies.org.
We also set persistent cookies, for example to store, for instance, your email address, so you don't have to enter it more than once when using our Website. Persistent cookies also enable us to, for example, target and track interests of users to enhance the experience for users on our Website. This allows us to gauge and cater to user interests, including in providing different marketing materials that users may be interested in. We also collect information that is contained in cookies, such as your purchases and login data, to personalize your shopping and user experience. You can change your cookie settings, but you may not be able to use parts of the Website if you do so, and you may not have your preferences saved for the next time you use the Website.
Third parties may place their own cookies on the Website, which are used for analytics and/or marketing purposes, such as to show you advertisements that you may be interested in. For more information about third-party practices, see below. Please understand that we do not control any third parties, so we do not have any responsibility for their conduct, websites, or cookies.
When you provide PI when you communicate with us.
We collect your PI when you communicate with us, such as your email address and the other PI that you provide, in order to process and respond to your communication. For example, if you call, email, message, or chat with us, we will collect PI that you provide through that communication.
When you participate in contests, surveys, or other activities on our Website.
We collect your PI when you participate in activities on the Website, including when you participate in a contest, fill out a survey, or request a newsletter or promotional emails. For example, we may collect your name, email address, telephone number, and the other information that is required for entry or participation in the contest or other activity, which generally varies depending on the activity. As another example, when you sign up for our VIP List, you knowingly give us your email and zip code.
3rd-Party Entities and Service Providers.
We may use third-party entities and service providers to provide our Website platform. For example, we use other third parties that constitute service providers including, but not limited to, a shipping company/vendor to ship tickets and a credit card processing company to process your payments and bill you for goods and services that you order through the Website. We will share your name, email address, billing and shipping address(es), and credit card and other payment information as necessary for the respective third party to provide that service to you. By using the Website, providing your PI, and placing orders, you understand and agree that your PI will be distributed to these third parties. These third parties will use your PI to fulfill your orders and to otherwise assist us with the features and offers on the Website.
Links to 3rd-Party Sites.
Will my PI be provided to any other person or entity?
We restrict access to your PI to those who need access to use it or for the reasons as set forth in this policy. Your PI will never be sold, shared, rented or traded to third parties except under the following circumstances:
- We may disclose PI as legally requested or required, such as to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
- We may disclose your PI when we believe it is necessary to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies, organizations, or agents of the customer for fraud protection purposes.
- We may disclose your PI with business partners so that they can send you promotional emails, special offers, or other materials that may be of interest to you. Again, we are not responsible for the privacy policies of these third parties.
- Your PI may also be disclosed in connection with a sale of some or all of our business or a merger with another company, if that occurs.
Is my PI used for any other purpose?
- We may use your PI to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy. We may likewise use your PI to improve our Website and offerings or for other issues related to providing our Website, such as security protection. These uses are sometimes referred to as business purposes.
- We may occasionally send you promotional or product information. For example, if you sign up to receive offers emailed to you, we will use your email address to send you those offers. These uses are sometimes referred to as commercial or marketing purposes. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the email communication, or you could also contact us.
- We may also analyze and act upon your PI as part of our standard business practices.
- If you use our services, we may send you updates on important information about our company and services.
How do you protect my PI?
We protect your PI by using generally accepted industry practices, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is completely 100% secure, however. Therefore, we cannot guarantee its absolute security. You should be careful in transmitting PI over the internet. For example, you should protect your passwords and financial information and only use internet connections that you trust. If you have reason to suspect a security incident involving us or the Website, please contact us immediately.
What should I do if I need to update or correct my PI?
If you want to update or correct your PI, please call or email us at the number or email listed below. Your PI shall be retained and used in the manners detailed above in this policy for so long as you have an active account or as otherwise legally required or authorized by law. We process PI in the U.S.; i.e., if you do not live in the U.S., you consent to transfer of your PI here. We will work to respond to your request within a reasonable timeframe after receiving it. Once your account is deactivated, we will retain and use your PI only as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements or as otherwise authorized under law.
Certain consumers have specific rights under new privacy laws. For example, if you reside in California, you may have the right to access, amend, correct, or delete your PI. You may be able to ask us about the PI that we have collected about you, the categories of PI collected and where that PI was generally obtained, how we generally share your PI, and the general business or commercial/marketing purposes for the PI. This policy is designed to answer those questions, and we generally collect the PI that you provide to us to assist with our services and provide you with email and internet offers as mentioned above. You can also ask us how we disclose PI for direct marketing purposes under the “Shine the Light” legislation. If you reside in the EU, please know that we have a legitimate interest and legal basis for our privacy practices, including based on Art. 6(1) lit. a-f GDPR.
Retaining your PI.
As mentioned, we will retain your PI for as long as needed to provide you services. If you wish to request that we no longer use your PI to provide you services, please contact us using the methods listed below. We reserve the right to retain your PI as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How can I give you feedback or contact you?
You can reach us by email at [email protected] or you can call us toll-free at 888-729-4718. You can also use the chat or message functions on the Website. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes. We do not respond to DNT requests.
3824 Cedar Springs Rd
Dallas, TX 75219