When you order from the Website, you represent and warrant that you are aware of and understand the following terms about the Website’s marketplace:
- The Website is a resale marketplace.
- Tickets are priced by individual sellers based on their assessment of a number of factors including customer demand. This means tickets sold through the Website may be priced above or below face value.
- When you place an order on the Website, your order is not complete until you receive confirmation of the order.
- Once you place an order on the Website, the order cannot be terminated. There are no cancellations, refunds, returns, or exchanges except as otherwise expressly provided for below.
- Your ticket is backed by a 100% buyer guarantee, which is defined below, for certain situations.
- If you are relocated to a different seat, such as to abide by social distancing or safety measures, you will not qualify for a refund, credit, or return.
- If an event is postponed or rescheduled (even if there is no new date set for the event yet), you understand that your order will not qualify for a refund, credit, or return, and that your tickets will only be valid for the respective rescheduled date.
- Your order may be fulfilled with similar or better tickets.
Service Provider Disclaimer:
The Website licenses a platform that provides inventory. The platform is provided by a service provider (“Provider”). Provider also provides additional related services, such as (a) processing your orders; (b) verifying your order details and confirming the validity of your payment information; (c) obtaining payment, such as by charging your credit or debit card; and (d) coordinating the distribution of your tickets. You understand and agree that Provider is solely an independent contractor for the Website. The Website shall be known as “we,” “our,” and “us” herein. When you use this Website to browse, search for, or buy tickets, you understand and agree that you are utilizing a platform developed and owned by a third party. You understand and agree that Provider is intended to be and constitutes a third-party beneficiary to these Terms.
We are not the box office or organizer of events, nor are we affiliated with any organizing entity, such as the venue or promoter of the tickets on the Website. You understand that the Website is an independent marketplace for event tickets on the secondary market online, and Provider operates the platform through which the event tickets are provided so that the Website may offer them for sale on the secondary market.
We accept orders through the Website or via phone. To submit an order, you will need to provide information, which may include, but is not limited to, your name, address, email address, phone number, and credit card or other payment information. By using the Website, you also agree to our privacy terms outlined below.
When you give the requested information and submit an order, you have made a non-revocable offer to purchase the tickets that you have chosen. You will receive an email to the email address provided, confirming the submission of an order. By placing an order, you agree to the creation of a payment hold, such as on your credit or debit card, for the funds that are required to place the order. However, a sale is not complete until the seller accepts the order; and if the seller accepts the order, you will receive confirmation that the order has been accepted and your credit card or other payment method will then be fully charged. This charge is the total order value you agreed upon and includes service fees and a delivery fee. You understand and agree that the price you agreed upon may be above face value for the respective ticket(s). You further understand and agree to pay service fees and delivery fees, which cover the costs of our operations, including the 100% buyer guarantee outlined below, the checkout security services, customer service, and the delivery of the tickets.
The listings on the Website are done by third-party sellers. You understand and agree that we are not responsible for ensuring that every listing is accurate and correct. Descriptions and pricing of similar or equal tickets may vary. It is your responsibility to verify any possible inconsistency or discrepancy in the ticket location, description, and/or price before your order is placed. Additionally, you assume all risk in using the marketplace, and neither the Website, Provider, nor any other service providers are responsible for typographical errors within the inventory listed for sale. If you have questions about a listing, please call 888-729-4718. In the event an error is found when processing your order, you will be notified of the error and may select from available options, such as cancellation.
You understand and agree that your tickets may be replaced at any time with comparable or upgraded tickets, as determined by us in our sole discretion, which shall be considered a fulfillment of the agreement created by your purchase of the tickets. If there is a failure to deliver any confirmed tickets, our responsibility and liability are limited, to the fullest extent permitted by law, to the return of the respective payment made by you for the applicable ticket(s). All rights are reserved regarding the cancellation or refund of your tickets. You understand that we may cancel and refund your tickets for any reason and at any time.
Certain listings indicate that they are “zone seating” tickets. “Zone seating” means that the seller does not own the listed tickets but is offering to obtain them as outlined at the time of purchase. Specific seats purchased through zone seating listings are not assigned to you until final delivery. If your order is more than four tickets, it may be divided up into different rows within the listed zone (or section). Like all tickets sold on a marketplace, zone tickets may be different than the price first offered by the venue, i.e., the tickets may be a higher price than the venue price or they may be a lower price. Once you place a confirmed order, we guarantee that your purchased tickets will be within the zone (or section) listed or one equivalent and that you will receive these tickets in time for the event, or you will get your money back.
Arbitration and Claim Resolution
You, on the one hand, and Website and Provider on the other hand, each agree that any and all disputes, controversies, or claims (“Claim(s)”) arising out of or relating to: (a) these Terms; (b) your use of, or access to, this Website; (c) Website’s and Provider's services; or (d) any tickets or other items sold or purchased through this Website, shall be mandatorily and exclusively resolved through final, binding arbitration in or closest to your city of residence, and not in any court. YOU HEREBY AGREE TO WAIVE ALL RIGHTS AND CLAIMS TO A TRIAL BY JURY. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate, and this agreement to arbitration will be severable and survive termination. Customer satisfaction is our number one goal. To that end, Website and Provider are committed to resolving disputes with their customers in a fair and efficient manner. Prior to commencing any arbitration related to this agreement, if you have a dispute with us or Provider, we request that you first contact our customer service department at 888-729-4718. If our customer service department is unable to achieve a satisfactory resolution, then we request that you notify us in writing about your claim by sending written notice of your Claim(s) by certified mail to: TicketSales.com, 3824 Cedar Springs Rd., #801-4866, Dallas, TX 75219. Our representative will respond within thirty (30) days of receiving this notice. If the matter is not resolved to your satisfaction, then you agree that all Claims shall be exclusively resolved through final and binding arbitration conducted through JAMS under the Streamlined Rules (or if JAMS is not available, then another arbitral forum). The Streamlined Rules are available at the JAMS website at JAMSADR.com. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any Claim arising out of or relating to this arbitration agreement (including but not limited to the enforceability, interpretation, and formation of this arbitration agreement and any claim that all or any part of this arbitration agreement or the Terms is void or is voidable). The arbitrator will exclusively decide the substance of all Claims in accordance with the laws of the State of Illinois. The arbitrator's award shall be final and shall be binding; judgment on any award rendered by the arbitrator may be entered in a court having jurisdiction thereof.
YOU ON THE ONE HAND AND WEBSITE AND/OR PROVIDER ON THE OTHER HAND AGREE THAT EACH MAY ONLY BRING AND ASSERT CLAIMS AGAINST THE OTHER PARTY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR IN ANY PURPORTED REPRESENTATIVE ACTION. UNLESS YOU AND WEBSITE AND/OR PROVIDER AGREE OTHERWISE, THE ARBITRATOR SHALL REVIEW AND MAKE A DETERMINATION REGARDING THE INDIVIDUAL CLAIMS ONLY AND MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY BRINGING THE CLAIM(S) ON AN INDIVIDUAL BASIS AND SEEKING RELIEF. ANY RELIEF AWARDED CANNOT AFFECT OTHER WEBSITE USERS. YOU AGREE THAT ABSENT THESE TERMS AND WAIVER, YOU COULD HAVE SUED IN COURT WITH A JURY. YOU AND WEBSITE AND/OR PROVIDER AGREE THAT THE WAIVER OF A TRIAL BY JURY AND OF ANY CLASS OR REPRESENTATIVE CLAIMS IS A MATERIAL, ESSENTIAL TERM TO THE ARBITRATION OF ANY CLAIMS BETWEEN THE PARTIES AND IS NON-SEVERABLE FROM THE AGREEMENT. IF THE WAIVER IS DETERMINED TO BE VOID, VOIDED, OR UNENFORCEABLE, THEN THE PARTIES' AGREEMENT TO ARBITRATE CLAIMS SHALL BE FOUND NULL AND VOID WITH RESPECT TO SUCH PROCEEDING.
Payment of all filing, administration, and arbitrator fees shall be pursuant to the arbitrator’s determination and JAMS Streamlined Rules. If the value or amount of the relief sought is $5,000 or less, or if you show the arbitration costs are prohibitive, Website and/or Provider (whichever is the subject of the arbitration) will pay all filing, administrative, and arbitrator fees associated with the arbitration at your written request. Otherwise, you are responsible for paying the initial fee, unless a waiver or exemption applies, if you commence arbitration. The parties will pay their own attorney’s fees, unless such fees are awarded by the arbitrator pursuant to an applicable statute that authorizes the recovery of fees.
For transactions involving tickets to events in Illinois, pursuant to 815 ILCS 414/1.5(c), you, Provider, and Website may elect to submit complaints against one another to JAMS. Such complaints shall be decided by an independent arbitrator in accordance with these Terms; and you, Provider, and the Website further agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticket event held in Illinois. These Terms will be governed by the laws of the State of Illinois, without reference to conflict of law principles.
THE WEBSITE IS PROVIDED "AS IS" AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PROVIDER AND WEBSITE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, COURSE OF DEALING, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. PROVIDER AND WEBSITE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, FULLY SECURE, OR ERROR-FREE. THERE ARE INHERENT RISKS IN USING THE INTERNET, THE WEBSITE, AND THIS PLATFORM. PROVIDER AND WEBSITE DO NOT WARRANT THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE WILL BE FREE OF VIRUSES OR THE LIKE. BY USING THE WEBSITE, YOU ASSUME ALL RISKS INHERENT IN DOING SO.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PROVIDER, WEBSITE, NOR ANY OTHER INDEMNIFIED PARTY RELATED TO PROVIDER OR WEBSITE, WILL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING FOR LOSS OF DATA, BUSINESS, OR PROFITS) UNDER ANY THEORY, WHETHER CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE. WITHOUT LIMITING THE FOREGOING, YOU AGREE THAT NO INDEMNIFIED PARTY SHALL BE LIABLE FOR ACTIONS, INACTIONS, OR CONTENT BY YOU OR ANY THIRD PARTY, INCLUDING ANY CLAIMS CAUSED BY OTHER USERS, SELLERS, YOUR USE OF THE WEBSITE, UNAUTHORIZED ACCESS TO YOUR DATA, OR ANY LOST, STOLEN, CANCELLED, DAMAGED, OR DESTROYED TICKETS. FURTHER, NO INDEMNIFIED PARTY SHALL BE LIABLE FOR ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE; FOR ANY VIRUSES, WORMS, BUGS, DEFECTS, OR SIMILAR ITEMS THAT MAY BE TRANSMITTED TO OR THROUGH THE WEBSITE; FOR ANY ERROR, MISTAKE, INACCURACY, OR OMISSION IN ANY MATERIALS; OR FOR LOSS DUE TO THE USE OF ANY MATERIALS AVAILABLE ON THE WEBSITE. YOUR EXCLUSIVE REMEDY WITH THE WEBSITE IS TO STOP USING THE WEBSITE. THIS NOTWITHSTANDING, THE MAXIMUM LIABILITY OF ANY INDEMNIFIED PARTY SHALL BE THE TOTAL AMOUNT PAID BY YOU IN RELATION TO THE CLAIMED TICKET(S) ON THE WEBSITE OR THE TOTAL AMOUNT PAID BY YOU ON THE WEBSITE DURING THE LAST TWELVE (12) MONTHS, WHICHEVER IS MORE.
You hereby agree to defend, indemnify, and hold Website and Provider, and their respective agents, employees, representatives, affiliates, advertisers, licensors, sponsors, and suppliers (collectively, "Indemnified Parties") harmless from and against any and all claims, amounts, settlements, judgments, damages, losses, costs, expenses, and attorney’s fees arising from your violation of any of these Terms or any applicable law(s) or regulations, including allegations that you infringed on third-party intellectual property rights or violated tax regulations or laws, and/or any conduct or omissions relating to your purchase of tickets or other use of the Website. This paragraph will expressly survive any termination of this agreement.
You grant Provider permission to charge your credit or debit card or other payment method for the purchase of tickets, and you represent that any payment and other information provided by you for your purchase shall be accurate, authorized, complete, and current. You may use Visa, Mastercard, Discovery, American Express, PayPal, or Apple Pay, if and as allowed, at checkout.
Delivery and Tickets:
Generally, the manner in which tickets are to be delivered is designated in the ticket listings. If your tickets are being delivered via special delivery, you will generally receive an email with additional information. You may need identification with a photograph to pick up the tickets. If the delivery method is not designated, tickets will usually be shipped via UPS. Choosing tickets that are being delivered by UPS or Special Delivery does not guarantee that you will receive hard stock tickets.
Regardless of delivery type, tickets may not ship out immediately upon the confirmation of the order. In all cases, we reserve the right to deliver tickets for any order as late as one (1) hour before the respective event. Valid delivery services on the date of the respective event may include, at our sole discretion, will call at the respective venue box office, email if applicable, personal delivery by courier, or pick up at another physical location (not at the venue) determined by Provider. If delivery is designated as "e-Tickets," “Electronic Tickets,” "Instant Download," or the like, we do not guarantee delivery any sooner than the day of the specific event. Tickets will usually be delivered in the manner designated. In certain cases, however, the manner of delivery may vary and may first require verification, or there may be delays on behalf of the seller. You may be required to bring your mobile device to the venue.
You are responsible for confirming that the proper tickets were delivered to you. If your tickets were inconsistent with your order, you must notify us within forty-eight (48) hours of delivery. We shall not be held liable for inaccurate tickets if we are notified more than forty-eight (48) hours after delivery. You must contact us if you do not receive your purchased tickets within forty-eight (48) hours of the respective event. If you do not do so, you may be disqualified from receiving any refund (whether or not you assert that there was no delivery).
You are responsible for keeping your tickets in a safe and secure place. We are not responsible for tickets that are stolen, lost, misplaced, damaged, or destroyed. We are not responsible for replacing tickets that are stolen, lost, misplaced, damaged, or destroyed.
You may request that we submit a request to the seller for a reissue of tickets; however, we charge a reissue fee of 15% of the order total (up to a maximum of $200). The reissue fee will be refunded if not accepted by the seller in exchange for reissuing the tickets.
Policy on Changed and Canceled Events:
Your event date, time, venue, and subject matter may change. You are responsible for monitoring the event and ensuring you have the current, accurate details. In the event that your event details change, we are not liable for any such changes, and you will not be entitled to any refund, credit, setoff, return, or any other consideration for such a change.
In some situations, the respective party responsible for the event (such as the venue or a promoter) may require that a ticket holder change seats. Such circumstances are not under our control, and you assume all risk relating to such circumstances. We are not liable for any such changes, and you will not be entitled to any refund, credit, setoff, return, or any other consideration for such a change.
All sales of any kind are final. Unless otherwise expressly specified, we do not issue refunds or credits for tickets purchased using the Website, including events that are postponed or rescheduled (even if there is no new date set for the event yet), unless a refund or credit is permitted herein or required by law.
You will receive compensation if an event is cancelled. We will determine in our sole discretion when an event is cancelled. If you are entitled to compensation, you should expect to receive, via email, notice of the event cancellation and details about how to receive your compensation. While we strive to email you as quickly as possible after an event has been cancelled, the wait times may depend on the volume of event cancellations. See also our Coronavirus FAQ page or contact us at [email protected] or 888-729-4718.
In order to qualify for compensation for cancelled events, you may be required to return your tickets; if so, the returned tickets must be postmarked no more than five (5) business days after you receive notice that you are eligible for compensation. You will not be eligible for compensation if you do not return the tickets, except in our sole discretion.
We retain the right to cancel any tickets or deem an event cancelled completely, in our sole discretion, if a venue or responsible entity eliminates seating or reduces capacity by at least 15%, due to needing to abide by social distancing or other safety measures relating to the COVID-19 pandemic. If we deem an event cancelled completely, we will cancel all outstanding orders for that event and repost tickets for the event based on applicable adjusted capacity and other parameters. If your ticket or event is deemed cancelled, you will be entitled to compensation as outlined above.
Because of public health safeguards required by COVID-19, your tickets and admission to events you purchase are subject to venue health and safety policies. You hereby agree that the venue may continually update and develop their policies between the time of your ticket purchase and the date of the event. By using the tickets you purchased you hereby agree that you will abide by these policies, and your ability to attend the purchased event is conditioned on this compliance with policies. If you are denied admission to the event by the venue, or your admission is revoked by the venue, as a result of any venue safety and health policies, including relating to COVID tests or vaccines, you will be ineligible for compensation from TicketSales.com.
100% Buyer Guarantee:
Under the 100% Buyer Guarantee, if the ticket(s) that you ordered on the Website were not delivered prior to your respective event in a form that was the same as, comparable to, or better than your purchased ticket(s), you are entitled to receive compensation for the payment that you made in relation to such ticket(s) pursuant to these Terms.
Denial of Entry:
If you are unable to enter an event using the ticket(s) that you purchased through the Website, you must immediately contact us at 888-729-4718 so that we may assist you. You must obtain proof of denied entry (such as from the respective venue) if the issue is not fixed. If we receive your valid proof and documentation that the respective ticket(s) were unable to authorize you to enter the respective venue, or if we otherwise determine in our sole and absolute discretion that the respective ticket was (or tickets were) invalid, and unless denial of entry was due to a safety or health policy or your own conduct, we may determine that you are eligible to receive a refund of the ticket(s) costs with any fees and charges. This is your sole remedy if there is a denial of entry.
By using the Website, you agree to follow any contracts, policies, and other terms required by all pertinent parties, including by the venue or promoter. If you do not do so, you will be responsible for any amounts, including fines, costs, or legal claims, for your failure to do so. If your behavior causes a ticket seller’s season tickets to be compromised or lost, you agree to pay all amounts, including costs, fees, and damages, including direct and indirect damages (including consequential, exemplary, incidental, and special damages, attorney’s fees, fines, and loss of revenue or profits) proximately caused by your conduct.
You may not use the Website for any unlawful conduct. By using the Website, you agree to abide by all applicable laws and regulations. For example, you agree that you will not use any false personal information, impersonate anyone, make any false statements, use any payment information that is not authorized, violate these Terms or any applicable laws, gain unauthorized access, or assist anyone in violating these Terms or any applicable laws.
We reserve the right to report to appropriate law enforcement authorities or other relevant third parties any activity that we believe, in our sole discretion, may in any way violate any local, state, federal, or international law.
You are responsible for any and all legal fees incurred by you, Website, or Provider associated with your disputed charges and chargebacks for purchases made, or tickets listed, on this Website. In the event that you instigate a chargeback or dispute, we reserve the right to mitigate our damages by listing the tickets that are disputed for resale.
Duty to Assist with Investigations and Legal Claims:
We will investigate violators of Terms and/or applicable laws, and you shall cooperate in any such investigation including if we request information or documentation related to the same. We may take necessary action if we determine that you violated these Terms or applicable laws, including if your conduct was unlawful, deceptive, or fraudulent, or if you failed to adequately respond to a request to cooperate with a lawsuit or investigation. Appropriate consequences include any remedy available by law, including a written warning, order cancelations, or termination of your access to the Website or any pending ticket order transactions. You further understand and agree that monetary damages may not provide a sufficient remedy for any material breach of these Terms; thus, you agree that we may seek and obtain injunctive or other equitable relief for such violations subject to applicable laws.
Modification and Termination:
We have the right, in our sole discretion, to change these Terms at any time. If we change any term or condition, said modification, revision, and additional information shall be posted here and shall automatically replace these Terms and become binding on all users of this Website. Your continued use of the Website, or your failure to dispute the new terms and conditions within fourteen (14) days after receiving notice of modification, following our posting of revised terms and conditions, constitutes your acceptance of the revised terms; however, if you inform us within fourteen (14) days after notice of modification that you do not agree to the modified terms, then you must immediately stop using the Website and will continue to be bound by the prior version of the terms.
Website and Provider may, at any time and for any reason, modify, update, suspend, supplement, amend, discontinue, or terminate any part of the Website, and may, at any time and for any reason, suspend or terminate your access to and use of the Website, with or without notice to you. If you desire to stop using the Website, you may do so. If these Terms are terminated for any reason, you must cease using the Website, and all provisions in these Terms which by their nature are intended to survive termination, including provisions relating to dispute resolution, disclaimers, and limits of liability, will expressly survive termination of these Terms.
Between you on the one hand and Provider, the Website, and third-party licensors (“Third-Party Licensors”) on the other hand, Provider, the Website, and third-party licensors own or license all rights, title, and interest in the Website, including any related platform, software, images, applications, and databases, and in our trademarks, logos, copyrights, and other intellectual property and proprietary content ("Our IP"). You understand and agree that you do not acquire any ownership or licensing rights by using the Website, except for the limited, revocable, non-exclusive license to use the Website in accordance with these Terms and applicable laws for your own personal purpose. You may not use any of Our IP in any manner that is likely to cause confusion with respect to our business, or in any manner that violates these Terms or applicable laws. Copyright information and brand names may not changed, hidden, or removed.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the Website; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law, and is not subject to a fair use defense; and (f) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Our Copyright Agent for notice of claims of copyright infringement can be reached at: TicketSales.com, 3824 Cedar Springs Rd., #801-4866, Dallas, TX 75219, [email protected] We will respond to your notice and any counter notice pursuant to applicable laws.
Questions or Complaints:
You may report any issues, questions, or complaints by contacting us or contacting your local or state department of consumer affairs.
These Terms contain the entire agreement and understanding of the parties with respect to the matters outlined in these Terms and supersede any prior agreements or understandings between the parties. No agency, partnership, joint venture, or other relationship is intended or created by your use of the Website. You agree you are legally able to enter into this binding contract and the age of majority. If any provision, paragraph, section, or term of these Terms is held to be invalid or unenforceable, the remaining provisions, paragraphs, sections, and terms will not be affected and to this end these Terms are severable; and the provision, paragraph, section, or term that has been determined to be invalid or unenforceable in part shall be still enforced to the greatest extent permitted by law and shall be enforced in any other proceedings. Headings are for convenience only. The parties shall not be responsible for any force majeure event, such as any fire, earthquake, strike, riot, civil disturbance, embargo, war, act of God, pandemic/epidemic, government order or regulation, or any other similar cause not under our control. You are solely responsible for paying any sales or other applicable taxes.
When using the different features of the Website, you may be asked and required to provide PI. By providing PI, you expressly consent to the collection, use, disclosure, and retention of your PI as further described below in this policy. You should review this policy carefully. If you use the Website, you are agreeing to the privacy practices as outlined in this policy.
Please note that our Website is meant for adults who are at least 18, and we do not intend to collect information about children under 16 unless there is prior parental consent. If you believe your child has submitted information to us without verified consent, please contact us so that we can delete the information in accordance with applicable laws. We do not respond to Do Not Track (DNT) requests.
How much PI is collected and how is it collected?
The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.
When you access and browse the Website.
We keep track of, for example, pages you visit to help provide you with a streamlined and more personalized shopping experience. This includes information regarding your electronic device and internet activity as well as geolocation. We may further make inferences about information you provide as described below and collect other information as needed for our services and for the purposes outlined in this policy. Sometimes, this information may be aggregated, meaning that it cannot be linked to a particular individual.
When you give PI to us through the Website.
We collect any PI that you give to us, such as when you provide us with your name or contact information, or if you give us other information through the Website.
When PI is provided to process and complete transactions.
We collect PI when you make purchases, including your name, billing address and payment information (such as your credit card number, security code, and expiration date), and any other PI you voluntarily provide to us in order to process your order(s). In connection with your purchases and use of the Website, it may be necessary for us to collect your PI from third parties, such as when you or others contact a customer service agent about an issue.
When you publicize information.
While public information is not generally “PI,” we may collect public information involving you. For example, if you post a favorable review about us, then we may further collect, use, and distribute that review as part of our marketing efforts.
When cookies and other technologies track activity on the Website.
We use different types of cookies, including session cookies, for example, to make it easier for you to use our Website. We also set persistent cookies, for example to store, for instance, your email address, so you don't have to enter it more than once when using our Website. Persistent cookies also enable us to, for example, target and track interests of users to enhance the experience for users on our Website. This allows us to gauge and cater to user interests, including in providing different marketing materials that users may be interested in. We also collect information that is contained in cookies, such as your purchases and login data, to create the best user experience. You can change your cookie settings, but you may not be able to use parts of the Website if you do so, and you may not have your preferences saved for the next time you use the Website. If you want to remove cookies that remain on your hard drive, you can go to your browser’s help file. You can also contact us or review the information at various third-party websites, such as allaboutcookies.org.
Third parties may place their own cookies on the Website, which are used for analytics and/or marketing purposes, such as to show you advertisements that you may be interested in. For example, we may use Google services for analytics and advertising. For more information about third-party practices, see below. You can also opt out using the Google Analytics opt-out add-on available here: https://tools.google.com/dlpage/gaoptout. Please understand that we do not control any third parties, so we do not have any responsibility for their conduct, websites, or cookies.
When you provide PI when you communicate with us.
We collect your PI, such as your email address, when you communicate with us in order to process and respond to your communication. For example, if you call, email, message, or chat with us, we will collect PI that you provide through that communication.
When you participate in contests, surveys, or other activities on our Website.
We collect your PI when you participate in activities on the Website, including when you participate in a contest, fill out a survey, or request a newsletter or promotional emails. For example, we may collect your name, email address, telephone number, and the other information that is required for entry or participation in the contest or other activity, which generally varies depending on the activity. As another example, when you sign up for our VIP List, you knowingly give us your email address and zip code.
How is my PI used and protected once it is collected?
To provide the Website and related services.
We may use your PI to fulfill your orders, respond to a communication from you, contact you, and as otherwise described in this policy. We may likewise use your PI to improve our Website and offerings or for other issues related to providing our Website, such as security protection. These uses are sometimes referred to as business purposes. We may also analyze and act upon your PI as part of our standard business practices.
To advertise the Website and related services.
We may use your PI to send you promotional or product information. For example, if you sign up to receive offers emailed to you, we will use your email address to send you those offers. These uses are sometimes referred to as commercial or marketing purposes. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the email communication, or you could also contact us. Consent to marketing communications is not a condition of any purchase. If you use our services, we may also send you updates on important information about our services.
Protection and retention of PI.
We protect PI using generally accepted industry practices, both during transmission and once we receive it. No method of transmission over the internet, or method of electronic storage, is completely secure, however. Therefore, we cannot guarantee its absolute security. You should be careful in transmitting PI over the internet. For example, you should protect your passwords and financial information and only use internet connections that you trust. If you have reason to suspect a security incident involving us or the Website, please contact us immediately.
Your PI shall be retained and used in the manners detailed above for so long as needed to provide you services or as otherwise legally required or authorized by law. If you wish to request that we no longer use your PI to provide you services, please contact us using the methods listed below. We reserve the right to retain your PI as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We process PI in the U.S.; i.e., if you do not live in the U.S., you consent to the transfer of your PI here.
How is my PI shared with third parties?
We restrict access to your PI as set forth in this policy. Your PI will never be sold, shared, rented or traded to third parties except under the following circumstances:
Service providers and similar third-party entities.
We may use service providers and similar third-party entities to provide our Website platform. For example, we use Provider’s platform (as described in the Terms) and services of other third parties that constitute service providers including, but not limited to, a shipping company/vendor to ship tickets and a credit card processing company to process your payments and bill you for goods and services that you order through the Website. We will share your name, email address, billing and shipping address(es), and credit card and other payment information as necessary for the respective third party to provide that service to you. By using the Website, providing your PI, and placing orders, you understand and agree that your PI will be distributed to these third parties. These third parties will use your PI to fulfill your orders and to otherwise assist us with the features and offers of the Website.
Other third parties.
We may disclose PI as legally requested or required, such as to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims.
We may disclose your PI when we believe it is necessary to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies, organizations, or agents of the customer for fraud protection purposes.
We may disclose your PI with business partners so that they can send you promotional emails, special offers, or other materials that may be of interest to you. Again, we are not responsible for the privacy policies of these third parties.
We may share PI that you have made public, such as a review about our Website, with third parties, including the public and including for advertising our Website.
Your PI may be disclosed in connection with a sale of some or all of our business or a merger with another company, or a bankruptcy, if that occurs.
We may otherwise share your PI with your consent.
What should I do if I need to update, correct, or delete my PI?
If you want to update, correct, or delete your PI, please call or email us. We will work to respond to your request within a reasonable timeframe after receiving it. We will retain and use your PI only as is necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements or as otherwise authorized by you or the law.
Certain consumers have specific rights under different privacy laws. If you want to make a privacy request, through yourself or an authorized agent, please contact us as outlined below with your name and email address associated with your use of the Website. We do not discriminate against users for asserting rights under privacy laws, which means we will not deny goods or services to you, charge different prices or rates, provide a different level of quality of goods or services, or suggest that you receive a different price or rate for goods or services.
If you are a consumer in Nevada, you have the right to request that we not sell your PI, even if information is not currently being sold.
If other privacy laws apply to you, you have the right to be informed, to access, to rectification, to erasure, to restrict processing, to data portability, and to object. Please know that we have a legitimate interest and legal basis for our privacy practices, including to provide the Website and related services, to market our services, if needed for legal reasons, to perform our contracts with you, for other legitimate interests, and based on your consent.
Links to third-party websites.
How can I give you feedback or contact you?
You can reach us by email at [email protected] or you can call us toll-free at 888-729-4718. You can send us mail at our address:
3824 Cedar Springs Rd.
Dallas, TX 75219
You can also use the chat or message functions on the Website. Please note that messages become our property and, unless you direct otherwise, may be used by us for business and commercial purposes.